Protecting Assets at HTX
HTX Exchange prioritizes the safety of customer funds through a layered security architecture. This page outlines the technical controls, operational procedures, and compliance frameworks HTX uses. You'll learn about storage strategies, encryption, internal controls, independent audits, insurance, and the steps you should take as a user to keep your account secure.
Cold Storage & Wallet Management
The majority of user assets are stored offline in cold wallets distributed across geographic locations. Cold storage is air-gapped and protected by hardware security modules (HSMs) and multi-signature (multi-sig) governance. HTX limits hot wallet balances to what is needed for day-to-day liquidity, reducing exposure to online threats.
Multi-Factor Authentication & Account Controls
HTX enforces multi-factor authentication (MFA) and provides additional layers such as withdrawal whitelists, IP address monitoring, and device management. These options help users restrict unknown device access and minimize unauthorized withdrawals. For large withdrawals, manual review and multi-party approval processes are common security steps.
Audits, Transparency & Compliance
HTX undergoes regular security audits and public third-party assessments of its systems and controls. Proof-of-reserves or similar transparency reports may be published periodically to bolster user trust. Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) rules improves safety across the ecosystem and helps prevent illicit activity on the platform.
Insurance & Risk Management
HTX maintains insurance coverage for certain loss scenarios, though coverage types and limits vary. While insurance helps, it is not an absolute guarantee. Users should maintain best practices, including withdrawing long-term holdings to personal custody and using hardware wallets for cold storage when appropriate.
Incident Response & User Communication
In the event of an incident, HTX has an incident response team that coordinates containment, forensic analysis, legal review, and regulatory reporting. Timely and transparent communication is critical. HTX strives to notify affected users promptly and provide mitigation steps and next actions for impacted accounts.
User Responsibilities & Best Practices
No platform can substitute for personal security hygiene. Use strong unique passwords, enable 2FA, avoid reusing credentials, and beware of social engineering. Confirm domain authenticity and never share private keys or seed phrases. For institutional accounts, implement role-based access controls and segregation of duties.
HTX combines advanced technology, operational discipline, and regulatory compliance to protect user funds. Combining platform controls with user vigilance is the best way to reduce risk in a rapidly changing crypto environment.